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How to redeem gift cards
When making a purchase, you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. If you want to buy a gift card for someone else, then you need to forward the gift card email to the recipient.
ENJOY FREE SHIPPING ON ALL ORDERS OVER $55.
(subtotal, excluding shipping costs)
Standard shipping for orders under $55 is $9.95. Express shipping is $14.95. Orders containing monogrammed products will require up to 4 business days to be dispatched.Most express orders are dispatched within 2 business days. Please allow up to 4 business days for express delivery, depending upon the time of purchase and your delivery address.
Please note: All Australian orders are dispatched from Sydney, Australia. During sale and holiday periods, delivery may take longer than the estimated timeframes above. Orders containing monogrammed products will require up to 4 business days to be dispatched. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage.
Items can be returned to us with the following details:
- Item is returned within 30 days of purchase.
- The original receipt or proof of purchase is provided.
- The returned item is unused with original packaging.
- The returned item is not monogrammed or personalized.
- Items can be returned for a refund, exchange or gift card.
Monogrammed or Personalized Item
The beauty of the monogramming is that once an item is personalised it is created and marked especially for you! Unfortunately, this means that we are unable to accept exchanges or refunds if you change your mind about your purchase.
QUESTIONS & ANSWERS
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