Shipping was 5 stars, super fast and I was kept well informed.
Item arrived to me well packaged. 5 stars
Item was as described with all the handy little pockets and the picture of the house and trees was accurate 5 stars
The only issue I have is that there a little light grey what look to be paint splatters on the back of my diary (which are visible in the photos) which is a bit sad because otherwise it would be perfect.
Still is worth the purchase though, the price is also very reasonable.
Overall very happy with my purchase
Our recipient of the beautifully crafted journal was in awe.
We absolutely loved it too.
Premium quality and gorgeous.
Quick and easy to purchase online. The service from ordering to delivery was seamless. Arrived in 2 days during the peak Christmas period. Just in time for Christmas.
Thank you! Thank you! Thank you! I will be a repeat customer for sure ! Can't wait to order for myself
Great product, fantastic service . Would definitely order from the. Journal shop again in the future.
I love the diray so much. A gift for my daughter. My only feedback is it was a little difgicult to clearly see some of the personalisation fonts. But otherwise really happy and will use again!
This is the third diary I have bought, all personalised, and I have been more than happy with them . Great gifts for special people
ENJOY FREE SHIPPING ON ALL ORDERS OVER $55.
(subtotal, excluding shipping costs)
Standard shipping for orders under $55 is $9.95. Express shipping is $14.95. Orders containing monogrammed products will require up to 4 business days to be dispatched.Most express orders are dispatched within 2 business days. Please allow up to 4 business days for express delivery, depending upon the time of purchase and your delivery address.
Please note: All Australian orders are dispatched from Sydney, Australia. During sale and holiday periods, delivery may take longer than the estimated timeframes above. Orders containing monogrammed products will require up to 4 business days to be dispatched. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage.
Items can be returned to us with the following details:
- Item is returned within 30 days of purchase.
- The original receipt or proof of purchase is provided.
- The returned item is unused with original packaging.
- The returned item is not monogrammed or personalized.
- Items can be returned for a refund, exchange or gift card.
Monogrammed or Personalized Item
The beauty of the monogramming is that once an item is personalised it is created and marked especially for you! Unfortunately, this means that we are unable to accept exchanges or refunds if you change your mind about your purchase.
QUESTIONS & ANSWERS
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